Tamer Fahmy

I am the Head of Business Support Engineering at Meta, based in Dublin, Ireland. I lead teams that bridge the gap between complex technical systems and business operations, ensuring seamless support experiences at scale.

With an MBA (Distinction) from the University of Wales Trinity Saint David and a B.E. in Communication & Electronics from Ain Shams University, I combine deep technical expertise with strategic business acumen. My work focuses on driving AI transformation initiatives that enhance operational efficiency and deliver measurable business impact.

Beyond my professional role, I am passionate about giving back through mentorship, helping to unlock potential in aspiring technologists worldwide. I also contribute to the academic community through research publications on Artificial Intelligence, IT service management and support engagement models.